At books.swarsanatan.com, we strive to provide our customers with a smooth and satisfying eBook purchasing experience. Since eBooks are digital goods that cannot be returned once downloaded, we have a limited refund policy as outlined below.
1. Eligibility for Refund
We offer a 7-day refund policy only in cases where we determine that the purchase was made in error. Refunds will be granted solely at our discretion after reviewing the situation.
A refund request is only considered if:
- The purchase was made by mistake, and you have not downloaded the eBook yet.
- There was a technical issue from our side that prevented access to the eBook.
- You reached out for a refund before we manually process your request to grant downloadable access.
2. Non-Refundable Situations
We do not offer refunds in the following cases:
- If the eBook has already been downloaded.
- If you changed your mind after purchasing.
- If you purchased the wrong eBook by mistake but have already accessed it.
- If you expected physical delivery (all products are digital).
- If you claim an eBook did not meet your expectations.
Since our system requires manual processing to grant access to eBooks, refunds are only possible before this step is completed. However, in many cases, due to the nature of digital products, issuing refunds is not feasible once access has been granted.
3. Exchange Offer
Sometimes, instead of a cash refund, we may offer an exchange for another eBook of equal or lesser value. This is because payment gateway charges are deducted during transactions, making full refunds impractical. If you qualify for a refund, our team will inform you about the available exchange options.
4. How to Request a Refund or Exchange
If you meet the eligibility criteria, you can submit a refund or exchange request within 7 days of purchase by contacting our support team. Provide the following details:
- Order ID
- Email Address Used for Purchase
- Reason for Refund or Exchange Request
Email us at Query@swarsanatan.com with the above details, and we will review your request. If approved, the refund will be processed within 7-10 business days to your original payment method, or we will arrange an exchange as per our policy.
5. Contact Information
For any refund-related inquiries, please reach out to us at:
📧 Email: Query@swarsanatan.com
🌐 Website: https://books.swarsanatan.com
By purchasing from books.swarsanatan.com, you acknowledge and agree to this Refund Policy. Thank you for your understanding!